Blogs

By Gayashan Gamlath Artificial Intelligence (AI) has swiftly become a game-changer in many industries, and its influence on IT Service Management (ITSM) is groundbreaking. As companies aim to boost productivity, elevate service standards, and keep up with technological advancements, incorporating AI into ITSM is no longer just beneficial — it’s…

By Sewvandi Wickramasinghe What is Design Thinking? Design Thinking is a continuous process in which we try to understand the user, keep an open mind, and reframe issues in order to come up with new methods and answers that may not be obvious at first. Design thinking is human-centered, which means…

By Deshani Wickremasinghe In today’s fast-paced professional environment, the concept of growth is multifaceted, encompassing both work growth and self-growth. Each of these areas is crucial for a fulfilling career and a balanced life. This article delves into these two dimensions of growth, offering insights into how they intertwine and…

By Mayuri De Silva In today’s chaotic digital landscape, adopting Digital Business Support Systems (BSS) becomes essential for organizations who are looking to revolutionize their customer experiences. The Digital BSS serves as the backbone, ensuring smooth operations and personalized services. Digital BSS automates and streamlines operations from the very beginning,…

By Asanjay Fernando In the competitive landscape of today’s business world, understanding and measuring customer satisfaction is crucial for the long-term success of any organization. Customer Satisfaction (CSAT) is a metric that helps businesses gauge the level of satisfaction among their customers regarding the products or services they offer. By…

By Mohamed Afzal Throughout the annals of human civilization, communication has been facilitated by a myriad of methodologies, among which writing stands as one of the most ancient and enduring. The art of conveying thoughts, ideas, and narratives through the written word is not only efficient but also possesses a…

By Sewvandi Wickramasinghe Have you considered the importance of online accessibility and making your website inviting to all visitors, including those with disabilities or visual impairments? From the perspective of visually impaired users, Web Accessibility, also known as “Web A11y” (where “A11y” is a numeronym for “Accessibility”), necessitates creating and…

By Nirosh Liyanawaduge In recent years, the digital revolution has picked up pace, and almost every aspect of life has been touched by it. Especially in the telecommunications industry, from the proliferation of 5G networks to the emergence of cutting-edge middleware solutions, the digital revolution has permeated every aspect of…

By Nirma De Silva As a Business Analyst, you might have the idea instilled in your mind that SQL is only for developers but not your cup of tea. Nevertheless, SQL has become an essential skill to master, for enhancing data analysis skills, to sustain the transformation of business requirements…

By Lakindu Alwis This article focuses on the MERN stack, a set of technologies including MongoDB, Express.js, React, and Node.js. Together, these tools enable the development of powerful web applications. We’ll explore each component and understand how they work collectively to create modern, high-performance solutions. What is the MERN stack?…